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Welcome to DRINKWARE Sales Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.drinkcupsshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Customers

We specialise in premium British-made drinkware and homeware collections for discerning customers who appreciate:

  • Traditional craftsmanship with contemporary design
  • High-quality glassware, ceramics, and bar accessories
  • Collections with heritage, such as our Caithness Glass and British Made ranges
  • Thoughtful gifting solutions from our Anniversary and Bar Excellence lines

2. Website Use

2.1 User Obligations

By using our website, you agree to:

  • Provide accurate account and order information
  • Not use our site for any unlawful purpose
  • Not attempt to gain unauthorised access to our systems
  • Respect all intellectual property rights

2.2 Intellectual Property

All content on this website, including product designs, text, and imagery, is the property of DRINKWARE Sales Store or our licensors and protected by UK and international copyright laws. Our collections (such as Athena Bowls, Aspect, and Bloom) represent decades of British design heritage.

3. Product Information

3.1 Product Descriptions

We take care to accurately describe our:

  • Handcrafted glassware from our British Made and Caithness collections
  • Ceramic art vases and paperweights
  • Cocktail, beer, and champagne glass sets
  • Bar accessories from our Bar Excellence range

While we strive for accuracy, slight variations in colour or texture may occur in handmade items.

3.2 Availability

Some collections (like our limited-edition Armchair Spirits or Curve lines) may have restricted availability. We reserve the right to limit quantities and discontinue products.

4. Orders & Payments

4.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • We process orders within 1-2 business days
  • Your contract with us is formed when we dispatch your order

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We never store your full payment details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

5. Shipping Policy

5.1 Delivery Options

We offer:

  • Standard Shipping (£12.95): DHL/FedEx delivery within 10-15 business days
  • Free Shipping: For orders over £50 via EMS (15-25 business days)

We cannot currently ship to some Asian countries and remote regions.

5.2 Delivery Responsibilities

Once items leave our premises:

  • Risk of damage/loss transfers to you
  • You are responsible for providing accurate delivery information
  • Customs duties for international orders are the customer’s responsibility

6. Returns & Refunds

6.1 Return Policy

You may return most items within 15 days if:

  • Items are unused with original packaging
  • You contact us first at [email protected]
  • You follow our return instructions

6.2 Non-Returnable Items

Due to their nature, we cannot accept returns for:

  • Personalised Anniversary Gifts or Bar Excellence items (unless faulty)
  • Caithness Paperweights (all sales final)
  • Ceramic Art Vases without prior damage inspection

6.3 Refund Process

Approved refunds:

  • Are processed within 5 business days
  • Exclude original shipping costs (unless our error)
  • Are issued to your original payment method

7. Damaged or Faulty Items

For damaged items from our Athena Bowls or Caithness Glass collections:

  • Contact us immediately with photos
  • We’ll arrange replacement/refund at no cost
  • We may request return of the damaged item

8. Liability Limitations

Our liability is limited to:

  • The purchase price of affected items
  • Direct damages caused by our negligence

We are not liable for:

  • Indirect or consequential losses
  • Incorrect use of products
  • Events beyond our reasonable control

9. General Provisions

9.1 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

9.2 Changes to Terms

We may update these terms periodically. Continued use of our site constitutes acceptance.

9.3 Contact Us

For questions about these terms or our collections (including Bloom and Aspect):

Email: [email protected]
Postal: 44 High St, Exeter, GB EX8O 4AY

Thank you for supporting British craftsmanship since 1972.