At DRINKWARE Sales Store, we take pride in crafting exquisite British-made drinkware and homeware that meets the highest standards of quality. However, if you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for most items.

Our Return Policy

You may return or exchange most items within 15 days of receiving your order, provided they are in original, unused condition with all packaging intact. Please note:

  • Personalised items from our Anniversary Gifts or Bar Excellence collections cannot be returned unless faulty
  • Paperweights from our Caithness Paperweights collection are final sale due to their delicate nature
  • Ceramic items from our Ceramic Art Vases range must be inspected for damage before return

How to Initiate a Return or Exchange

  1. Contact us within 15 days of receipt at [email protected] with your order number and reason for return
  2. Wait for approval – we’ll respond within 2 business days with return instructions
  3. Package securely – use original packaging with all protective materials for fragile items like our British Made Glassware
  4. Ship the item – we recommend using a tracked service (return shipping is at customer’s expense)
  5. Wait for processing – we’ll notify you once we receive and inspect your return

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear DRINKWARE Sales Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number] purchased on [Purchase Date]. Item(s) to return/exchange: – [Product Name] from [Collection Name] – Quantity: [X] – Reason: [Reason for return] Please advise on next steps for returning the item(s). Best regards, [Your Full Name] [Your Contact Number]

Refund Process

Once we receive and approve your return:

  • Refunds will be processed within 5 business days
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Shipping costs are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once the return is received

Damaged or Faulty Items

If you receive a damaged item from our Athena Bowls or Caithness Glass collections:

  1. Contact us immediately with photos of the damage
  2. We’ll arrange a replacement or refund at no additional cost
  3. In some cases, we may ask you to return the damaged item

International Returns

For customers outside the UK returning items from our ALL DRINKWARE COLLECTIONS:

  • Mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original customs duties or taxes
  • Return shipping costs are the customer’s responsibility

For any questions about our returns policy regarding our Bloom or Aspect collections, please contact our customer service team at [email protected].

Thank you for supporting our tradition of British craftsmanship since 1972.