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At DRINKWARE Sales Store (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website drinkcupsshop.com or purchase our exquisite British-made drinkware and homeware products.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address when you place an order for our British Made Glassware or other collections.
  • Payment Information: Credit/debit card details (processed securely through our PCI-DSS compliant system), PayPal account information for purchases of our Cocktail and Martini Glasses or other items.
  • Transaction Information: Details about purchases of our Anniversary Gifts, Bar Excellence collections, or other products.
  • Technical Data: IP address, browser type, device information, and browsing behavior when exploring our Drinkware Collections.
  • Communication Data: Correspondence when you contact our customer service at [email protected] regarding our Aspect or Curve collections.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders for our handcrafted British drinkware, including Champagne Glasses and Ceramic Art Vases.
  • Provide customer support for products like our Caithness Glass or Armchair Spirits collections.
  • Improve our website and product offerings, including our Brew Craft and British Made Homeware lines.
  • Send transactional communications about your orders (excluding marketing content).
  • Prevent fraud and enhance the security of our payment systems for purchases of our premium products.
  • Comply with legal obligations related to our international sales (excluding some Asian and remote regions).

3. Data Sharing and Disclosure

We may share your information with:

  • Payment Processors: To securely complete transactions for our Bar Six or other collections.
  • Shipping Providers: To deliver your purchases of Athena Bowls or other items to our global clientele.
  • Service Providers: Companies that assist with website operations, marketing, and customer service for our Bloom collection and other products.
  • Legal Authorities: When required by law or to protect our rights, customers, or business.

We do not sell your personal information to third parties.

4. Data Storage and Security

Your data is stored securely with measures appropriate to our tradition of craftsmanship:

  • Payment information is processed with bank-level 256-bit SSL encryption.
  • We are PCI-DSS compliant and do not store sensitive card data on our servers.
  • Regular security audits are conducted to protect information related to purchases of our Caithness Paperweights and other collections.
  • Data is retained only as long as necessary to serve our customers of discerning taste.

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal information (excluding data we are legally required to retain).
  • Object to or restrict certain processing of your data.
  • Receive a copy of your personal data in a structured format.
  • Withdraw consent for marketing communications (though transactional messages about orders for our Curve collection will continue).

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience while exploring our COLLECTIONS:

  • Essential Cookies: Necessary for processing orders of our British Made Glassware.
  • Performance Cookies: Help us improve our website for customers browsing our ALL DRINKWARE COLLECTIONS.
  • Functional Cookies: Remember preferences for returning customers of our Cheers or Beer & Cider Glasses lines.

You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to customers who have purchased our Anniversary Gifts or other products.

8. Contact Us

For questions about this policy or our privacy practices regarding purchases of our Aspect collection or other items:

Email: [email protected]
Postal Address: 44 High St, Exeter, GB EX8O 4AY

Thank you for trusting DRINKWARE Sales Store with your personal information as we continue our tradition of crafting exquisite British drinkware since 1972.