At DRINKWARE Sales Store, we celebrate British craftsmanship through exquisite drinkware designed for life’s special moments. Below you’ll find answers to our most commonly asked questions about our products and services.

About Our Products

Q: What makes your drinkware special?
A: Each piece in our collections – from our British Made Glassware to Athena Bowls – is crafted with generations of British glassmaking expertise. We focus on heirloom-quality pieces that elevate everyday moments into celebrations.
Q: Do you offer gift-wrapping services?
A: Yes! Our Anniversary Gifts and Bar Excellence collections arrive in elegant packaging suitable for gifting. For special requests, please contact [email protected] before ordering.
Q: Are your products dishwasher safe?
A: While our Caithness Glass and Bar Six collections are dishwasher safe, we recommend hand-washing delicate pieces like our Champagne Glasses to maintain their brilliance.

Ordering & Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through our encrypted checkout system.
Q: Can I modify my order after payment?
A: As we begin processing within 1-2 business days, changes may not always be possible. Please email us immediately at [email protected] with your order number and we’ll do our best to accommodate your request.
Q: Do you offer corporate/bulk discounts?
A: Absolutely. Our Brew Craft and British Made Homeware collections are particularly popular for corporate gifting. Contact our team for volume pricing.

Shipping & Delivery

Q: What are my shipping options?
A: We offer:
– Standard Shipping (£12.95): DHL/FedEx delivery in 10-15 business days after dispatch
– Free Shipping: EMS service for orders over £50 (15-25 business days after dispatch)
All orders receive the same careful packaging from our Exeter workshop.
Q: Why does delivery take longer to some countries?
A: As we don’t compromise on careful packaging, plus customs processing times vary. For time-sensitive gifts from our Anniversary Gifts collection, we recommend ordering 4-6 weeks in advance.
Q: Do you ship to my country?
A: We ship globally except to some Asian and remote regions. Enter your address at checkout to confirm availability.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return window from delivery date. Items must be unused, in original packaging. Ceramic Art Vases and Caithness Paperweights require special repackaging – please contact us first.
Q: My item arrived damaged – what should I do?
A: We sincerely apologize. Please email photos to [email protected] within 7 days of delivery. Our glassmakers will prepare a replacement with extra protective packaging.
Q: Can I exchange for a different collection item?
A: Certainly! Whether switching from Cocktail and Martini Glasses to Beer & Cider Glasses, we’ll guide you through the exchange process while ensuring your new pieces meet our quality standards.

Customer Care

Q: How can I track my order?
A: All orders include tracking. You’ll receive a dispatch email with tracking details once your handcrafted items begin their journey from our 44 High St, Exeter workshop.
Q: Do you offer product care advice?
A: Indeed. Our artisans have prepared special care instructions for each collection – from Bloom vases to Armchair Spirits glassware. These are included with your order and available upon request.
Q: Can I visit your physical store?
A: Our Exeter showroom welcomes visitors by appointment to experience collections like Aspect and Curve in person. Contact us to arrange your private viewing.

Have other questions about our British-crafted drinkware? Our customer service team at [email protected] would be delighted to assist you.